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UKA Coach Building A Better Coaching Environment

Help

KEY PROBLEMS:

Help with using uCoach

I need some help getting started

I'm having trouble logging in?

I've forgotten my login information, I want to update my email address, I want to change my password for Ucoach or Myathletics

I want to update my data

I am having trouble with the link sent via the 'forgotten password' link

I'm having trouble using 'Internet Explorer 9'?

Having trouble playing videos?

Only part of the video will load

Where can I find online resources for coaching qualifications?

uCoach Access

'False Start' Page

Accessing uCoach from overseas?

How to use the 'myATHLETICS Portal'

Help with LEARN

FAQ's

Help with using uCoach

This website has been launched with the coach in mind – a one-stop shop for you to access information about coach education, events, news and coaching resource.

Getting Started Video

The following video introduces you to the key features of the uCoach website.

Logging into uCoach

I have a username and password for uCoach but I cannot login?

1. Please check that you have the latest update of your browser installed. Not all the uCoach functionality works with Internet Explorer 6, which although originally released in 2001 (nearly 10 years ago) is still used on some older computers. Users with Internet Explorer 6 should update their browser to a newer version – either Internet Explorer 7 or 8. The updates can be found below:

Download Internet Explorer 7 (For old slower computers)

Download Internet Explorer 8 (For maximum security and functionality)

Try logging in again.

If you installed Internet Explorer 7 and the site still does not work then try installing Internet Explorer 8.

This will solve 95% of problems.

2. Check that you are typing the username and password correctly. If you are unsure please try copying and pasting the username and password into the appropriate boxes.

3. If you are still having problems please go to www.supportdetails.com and send the details to our support team using “recipient’s email” as coaching[insert at sign which has been removed for security reasons]uka.org.uk. This will help us identify any issues with your computer. Then please go to “Contact Us” link and fill in all relevant information along with a description of your issue.

Do I need to login to access any content?

There is currently no need to login to access any content. The only people who need to login are those trying to access the site from overseas or those who are Coaching Qualifications Tutor.

How to find your login information, update your email address and change your password for uCoach & myATHLETICS Portal

uCoach and myATHLETICS Portal are two completely separate sites that work together to give you access to coaching resources and the data UKA hold about you as a coach.

The video below explains how to:

  1. Find your username and password for uCoach
  2. Change the email address associated with uCoach
  3. Change your uCoach password
  4. Find your username and password for myATHLETICS Portal
  5. Change the email address associated with myATHLETICS Portal
  6. Change your myATHLETICS Portal password

 

Updating your data

How do I change the email address UKA use to send me uCoach updates and notifications about my CRB status?

You can change it for yourself via myATHLETICS Portal! Watch the video above to learn how to do this.

I have moved house how do I change my address so that my new Coaching License is sent to the right place?

You can change it for yourself via myATHLETICS Portal! Watch the video above to learn how to do this.

How do I change my uCoach password?

Once you have logged in go to the red banner at the bottom of every uCoach page and click MY PROFILE.

Then scroll to the bottom of the page and click EDIT PROFILE.

You can also get there through this link:

http://ucoach.com/members/edit_profile/

I have used the 'forgotten password' link and have been sent a password by email. However it does not seem to work!

Firstly, the password you have been sent DOES WORK, we have investigated this on numerous occasions and it has always worked eventually. However, you may need to consider the steps below:

  1. Refresh the homepage before entering the password. Sometimes the old password is held in your system's cache.
  2. If you have just received your password wait a few minutes and try again. Somtimes it takes time for the new password to filter through the system and become active. Sometimes it can take upto 1 hour so be patient.
  3. Try copying and pasting the password into the RED BANNER at the bottom of every uCoach page.
  4. If none of the above items work wait 1 hour and then try and login using a different browser. For some reason changing browsers can resolve this issue on come computers. You can also try logging in from a different computer.

Once you have logged in change your password on uCoach - see the video above for details.

Internet Explorer 9 - uCoach not working properly

Some functionality on uCoach does not work with the new Internet Explorer 9 browser. Most of these problems can be removed by turning on the 'compatability' mode on IE9 - click here to learn how. If you are still having problems using uCoach try switching to a different browser such as Firefox or Chrome.

Playing Videos

None of the videos on this site seem to work, is there a problem with my computer?

This could be due to one of two reasons, either you are using a iOS device or you do not have Flash Player installed.

1. Are you trying to view the site via an iPhone or iPad? iOS do not support the industry standard Flash Player and so you cannot view any of the videos on this site. This is a deliberate strategic choice by Apple, you can read more about why here. If you want to browse Flash content on iOS there are products available such as the Puffin browser but these are not supported or endorsed by uCoach.

2. Please download Adobe Flash Player here. Once this is installed you should be able to view the videos.

Only part of the video will load

The video stops playing at XX:XX:XX and I cannot watch past this point?

There could be a legitimate issue with the video file but before reporting it please check this is not an issue with your browsers cache. The 'cache' is used to save data from a website so you don't have to reload the page completely every time you visit it - speeding up your online experience. However, occasionally your cache only saves part of a video. Now every time you go back to that page it appears as though only part of the video will play.

To correct his issue try:

  1. Refresh your browser screen.
  2. Clear your browsers cache. This is described for all browsers here:

http://www.wikihow.com/Clear-Your-Browser's-Cache

If neither of these solutions work please report the issue using the contact us form and we will check that there isn't a problem with the original video.

Where can I find online resources for Leadership & Coaching Qualifications?

They are all under the respective headings in the QUALIFICATIONS section accessed from the menu at the top of every page. Then look right at the NAVIGATION menu on the right of the page. They are all labelled as 'resources' or 'supporting information' - e.g. 'Athletics Coach Award Resources'.

Here are some direct links:

Athletics Leader Award Post Course Supporting Information

Leadership in Running Fitness Post Course Information

Coaching Assistant Post Course Supporting Information

Athletics Coach Award Resources

Coach in Running Fitness (CiRF) Resources

Children's Coach Award Resources

uCoach Access

False Start Page - I'm inside the UK but uCoach is saying that I'm accessing from a restricted country!

We use technology to prevent people from outside the UK from accessing content that we need to limit to the UK for rights reasons.

If you are using a 3G card from a UK mobile network operator and are being told that content is not available in your territory this is because we have had to make the decision to block all users accessing geographically restricted content via 3G cards. This is because at the moment the mobile phone operating companies cannot tell us if users accessing content via a 3G card are roaming (outside the UK) or not.

If we cannot say for sure that a user is in the UK, we cannot show them our rights-restricted content.

We are aware that it is unsatisfactory that while you are in the UK you are still blocked from accessing our rights-restricted content. We are working with the mobile operators to find a technical solution to this problem.

In the meantime, you should still be able to access all of our non-geographically restricted content.

If you are not using a 3G card from a UK mobile network operator, please continue reading.

You might have been identified as outside the UK because your computer is on a foreign-based network, or is routed overseas (sometimes the case with work connections if your employer is not UK-based). Some programs, such as web accelerators, can also cause your IP address to appear as if it is outside the UK.

If uCoach doesn't recognise your IP address at all, then you won't be able to watch programmes.

Occasionally it may simply be a network error, so it's worth closing your browser or router and reopening as a new IP address is allocated which may be UK-based.

Our Geo-IP technology system recognises IP addresses provided by UK-based internet service providers (ISPs). If uCoach doesn't recognise your address, you must contact your ISP as they alone can register your address. If your ISP has registered with the appropriate databases, our servers are updated on a monthly basis so you will have to wait until the next refresh to gain access.

Why can’t I access uCoach from overseas?

uCoach is GEO-IP protected – so that as the information on it grows, we can ensure that the knowledge and expertise on it is mainly used to benefit UK based coaches and athletes. uCoach is designed to support UK coaches in their coaching practice and is paid for by British funding streams. It costs UKA money every time a page is accessed, a video watched or an audio presentation downloaded. Therefore, in the same way as the multimedia on the BBC website is restricted to UK residents so too is the content on uCoach.

I live in Guernsey and do not have automatic access. Can you fix the problem or do I have to login?

If you live in Guernsey all the web content should be available without logging in but because you are so close to France the service provider that distinguishes between regions will probably not always put your IP Address as appearing within the UK. This is especially true if your ISP has servers based in France and routes your traffic through them. Unfortunately there is nothing we can do about this because IP address allocation is constantly being updated as the Internet grows and develops. However any coach with a UKA License can login using their uCoach Login and Password - regardless of where they are in the world.

I am a British coach travelling abroad. How do I access the site while I am OUTSIDE the UK?

If you hold a valid UKA coaching license you can login to the site using the login box at the bottom of each page. Once logged in you can access uCoach from anywhere in the world.

How do I login?

To login you will need to use your Unique Reference Number (URN) located on myATHLETICS Portal as your USERNAME and the PASSWORD that is automatically generated for you by uCoach and was emailed to all licensed coaches on Friday 23 July 2010 or on several occasions since.

If you have forgotten your username or password you can retrieve them by filling in the email address linked to your coaching license and they will be emailed to you.

I didn’t receive my password on the 23 July 2010 and uCoach says my email address cannot be found?

If the email linked to your coaching license is incorrect we will have been unable to contact you to provide you with your password. In order to access uCoach you must first update your details held on the myATHLETICS Portal.

Having updated this information your uCoach login and password will be automatically emailed to you within 2 months.

I don’t know my login details for myATHLETICS Portal and cannot retrieve them because my email address is invalid?

If you need to update the email address on myATHLETICS Portal please follow this LINK and fill in the form at the bottom of the page.

How to use MyAthletics Portal Video

The video below explains how to login and manage all the information UKA hold about you via myATHLETICS Portal.

PLEASE NOTE THAT YOUR LOGIN DETAILS FOR MYATHLETICS PORTAL ARE NOT THE SAME AS YOUR UCOACH LOGIN DETAILS.

However, the email address used by UKA to send you information about uCoach is the same as the one held in myATHLETICS Portal and this email address is usually your USERNAME for myATHLETICS Portal and the one to which your password will be sent if you use the 'forgotten password' link on myATHLETICS Portal.

Learn

I'm on LEARN but there is a problem and something doesn't seem to work correctly

This could be due to an issue with your browsers cache - which is showing partly loaded videos or old web pages. The 'cache' is used to save data from a website so you don't have to reload the page completely every time you visit it - speeding up your online experience. However, occasionally your cache malfunctions and shows you an old version of a web page so you do not see updated information.

To correct his issue try:

  1. Refresh your browser screen.
  2. Clear your browsers cache. This is described for all browsers here:

http://www.wikihow.com/Clear-Your-Browser's-Cache

FAQ

How do I change the email address UKA use to send me uCoach updates and notifications about my CRB status?

You can change it for yourself via myATHLETICS Portal! Watch the video above to learn how to do this.

I have moved house how do I change my address so that my new Coaching License is sent to the right place?

You can change it for yourself via myATHLETICS Portal! Watch the video above to learn how to do this.

How do I change my uCoach password?

  • Once you have logged in go to the red banner at the bottom of every uCoach page and click MY PROFILE.
  • Then scroll to the bottom of the page and click EDIT PROFILE.
  • You can also get there through this link:
  • http://coaching.uka.org.uk/members/edit_profile/

Do I need to login to access any content?

There is currently no need to login to access any content. The only people who need to login are those trying to access the site from overseas or those who are Coaching Qualifications Tutor.

How is this different to the information on www.uka.org.uk ?

All the content from the UKA website is now located on uCoach. We are working closely with our Home Country Athletics Federation partners to ensure that information relating to coaching can be sourced in one location. Whether you are looking to get started in coaching, find a coach education course, attend a conference or masterclass, or find information on how to coach a particular element of athletics, you will be able to find it on uCoach in the coming months.

Where some information is provided at a local level uCoach will direct you to your home country or area contact who will be able to help with your query.

How does the filter work?

Over the coming months uCoach will become a key source for coaching related resource. We are currently uploading articles, videos, blogs, podcasts, manuscripts that contain high quality coaching information. As this information becomes available you can search for the information most applicable to you and your coaching needs.

Want a video to assist with demonstrating sprint drills for young athletes? Use the various choices on the uCoach filter to select your media type, general coaching area, and athletics discipline, and the available resource will be found. Check back regularly to see the new resource we have added – additionally, the home page will highlight the most recently added items .

Can I become a registered user or How do I login to the website?

At present uCoach can be viewed without logging in. In a few months time, use of the coaching resources available in uCoach will be restricted to licensed coaches only. Your membership details will be communicated with you at that time, but for now you can enjoy all elements of what the site has to offer.

What else will be available:

uCoach will continue to be developed over the next year. Eventually you will have the ability to download all the multimedia content to a player for use on your own laptops/devices. This will ensure uCoach can be there to support your coaching where ever you go and whenever you are with your athletes. We are continually looking for coaching resource that can be used on the website so if you have any further suggestions/ recommendations then please get in contact with us.

Adding a Home Screen icon onto your iPhone

Now you can access uCoach directly from your iPhone Home Screen. When viewing the website from your iPhone, press the ‘+’ symbol from Safari and from the pop-up list select ‘Add to Home Screen’, finally confirm your action by pressing the ‘Add’ button. Your iPhone will now add a uCoach icon to your Home Screen giving you quick access to the website.

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